Case Studies
Real workplace communication stories showing what went wrong and how people resolved issues. These experiences highlight lessons from presentations, customer service, office politics and team dynamics.
My First Presentation: A Case Study
How one employee prepared for her first major presentation at an industry conference and what she learned from the experience.
Negative Communication Led to Misery at Work: A Case Study
How a manager's constant negativity poisoned the workplace and forced one employee to quit his job.
Office Politics Almost Ended My Career: A Case Study
How office politics and workplace gossip nearly derailed a promising career move after a promotion.
The Fall and Rise of a Team: A Case Study
A travel company's struggling sales team regains momentum after a leader identifies the real problems holding them back.
Winning Over an Irate Customer: Case Study
How one business owner turned a furious customer's complaint into a lesson in staying calm under pressure.